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This whitepaper was released by Eurotunnel to give an account of the way the crisis involving the stoppage of five Eurostar trains in the channel tunnel was managed.
The report highlights improvements to procedures and resources allocated to managing such incidents, concentrating specifically on issues of passenger safety and comfort.
It notes the immediate operational measures taken by Eurostar, which include new systems to prevent the intrusion of water and snow around the power car access doors, among others.
The report concludes that the Eurostar railway company must resolve traction problems with its rolling stock using appropriate measures.
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