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This paper considers the implications of the recession for train operating companies (TOCs) and their rail franchises, suggesting that the government must ensure franchises be more passenger focused, and that commitments within existing franchise contracts are also enforced.
It addresses the complexity of the fare structure, including hidden fare rises and service cuts and supports the Secretary of State's confirmation that the RPI+1% formula will apply for 2010 fares.
The paper concludes that a short-term approach to raise fares and an insensitive attitude towards passengers will damage train operators' relationships with their customers in the long term.
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